Shipping & Returns Policy

At Monk&Metal, we focus on engineering high-performance skincare for the intentional man. To ensure you receive the most reliable logistics and customer service, we do not accept orders directly through our website.

All purchases are processed through our official brand stores on leading e-commerce platforms (such as Amazon, Nykaa, and Flipkart). Consequently, all shipping and return procedures are governed by the specific policies of the platform where you placed your order.

 

Shipping Policy

Because your order is fulfilled by our e-commerce partners, the following conditions apply:

  • Shipping Rates & Timelines: Delivery fees and estimated arrival times are determined by the respective platform based on your location and membership status (e.g., Amazon Prime).
  • Order Tracking: Once your order is dispatched, you can track your shipment directly through the "Orders" section of the platform you used for purchase.
  • Service Areas: Shipping availability depends on the delivery network of the respective e-commerce partner.

Returns & Exchanges

If you are not satisfied with your purchase or have received a damaged product, please refer to the return policy of the platform where the order was placed:

  • Initiating a Return: Log in to the respective app or website (Amazon, Nykaa, etc.) and follow their standard "Return or Replace Items" procedure.
  • Eligibility: Return windows and eligibility criteria (e.g., unused condition, original packaging) vary by platform. Most platforms have a specific window (typically 7–15 days) for reporting damaged or incorrect items.
  • Refunds: All refunds are processed directly by the e-commerce platform back to your original payment method or platform wallet, as per their financial cycles.

 

Need Further Assistance?

While shipping and returns are handled by our partners, we are always here to help with product-related inquiries or feedback.

  • For delivery/refund status: Please contact the customer support of the respective e-commerce platform.
  • For product usage or ingredient questions: Contact us directly through our social media channels or our via care@monk&metal.com.